The unprecedented growth of competition in the wireless telecommunications market has raised the importance of retaining current customers. Retaining existing customers is much less expensive and difficult than recruiting new customers in a mature market such as the US wireless communications...

There have been many attempts for ICT standardization in China. Among them, this paper deals with information security standards. Although information security is often mentioned regarding China׳s ICT standardization, it has been rarely examined per se. While most studies on China׳s ICT...

Financial service companies, such as banks and accounting firms, and product software companies, such as enterprise resource planning (ERP) software companies, previously discrete industries, are beginning to adopt Software-as-a-Service principles, potentially leading them into a new...

"This book addresses the roles of knowledge management and information technology within emerging markets, exploring the current trends in supply chain management, knowledge acquisition and transfer mechanisms among supply chain partners, and knowledge management paradigms"--Provided by publisher

"This book seeks to fill the knowledge gap surrounding Communities of Practice and their role within developing nations, focusing on critical topics related to different types of knowledge communities and the ways in which such communities generate innovation"--Provided by publisher