Purpose – Social media analytics uses data mining platforms, tools and analytics techniques to collect, monitor and analyze massive amounts of social media data to extract useful patterns, gain insight into market requirements and enhance business intelligence. The purpose of this paper is to...

Purpose Online customer reviews could shed light into their experience, opinions, feelings, and concerns. To gain valuable knowledge about customers, it becomes increasingly important for businesses to collect, monitor, analyze, summarize, and visualize online customer reviews posted on social...

"This book addresses the roles of knowledge management and information technology within emerging markets, exploring the current trends in supply chain management, knowledge acquisition and transfer mechanisms among supply chain partners, and knowledge management paradigms"--Provided by publisher

"This book seeks to fill the knowledge gap surrounding Communities of Practice and their role within developing nations, focusing on critical topics related to different types of knowledge communities and the ways in which such communities generate innovation"--Provided by publisher