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Destination management organizations and destination marketing : adopting the business model of e-portals in engaging travel agents

Abou-Shouk, Mohamed A. - In: Journal of travel and tourism marketing 35 (2018) 2, pp. 178-188

Persistent link: https://www.econbiz.de/10011886015

The effect of customer relationship management practices on airline customer loyalty

Salah, Marwa; Abou-Shouk, Mohamed A. - In: Journal of Tourism, Heritage & Services Marketing 5 (2019) 2, pp. 11-19

Customer satisfaction and loyalty are important concerns for travel providers and have a significant role in maximizing their sales. Therefore, adopting the activities of customer relationship management could help them building strong relationships with customers. This study explores the...

Persistent link: https://www.econbiz.de/10012196377

Using competing models to evaluate the role of environmental pressures in ecommerce adoption by small and medium sized travel agents in a developing country

Abou-Shouk, Mohamed A.; Lim, Wai Mun; Megicks, Phil - In: Tourism management : research, policies, practice 52 (2016), pp. 327-339

Persistent link: https://www.econbiz.de/10011418433

Women's empowerment and tourism development : a cross-country study

Abou-Shouk, Mohamed A.; Mannaa, Maryam Taha; Elbaz, … - In: Tourism management perspectives : TMP 37 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012502588

The role of international exhibition venues in marketing exhibitors' destinations

Abou-Shouk, Mohamed A.; Zoair, Nagoua I.; Farrag, … - In: Journal of vacation marketing : an international journal 24 (2018) 2, pp. 136-147

Persistent link: https://www.econbiz.de/10011876202

The effect of customer relationship management practices on airline customer loyalty

Salah, Marwa; Abou-Shouk, Mohamed A. - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 5 (2019) 2, pp. 11-19

Persistent link: https://www.econbiz.de/10012159006

The Effect of Customer Relationship Management Practices on Airline Customer Loyalty

Salah, Marwa; Abou-Shouk, Mohamed A. - 2020

Purpose: Customer satisfaction and loyalty are important concerns for travel providers. Αdopting the activities of customer relationship management could help them building strong relationships with customers. This study explores the opinions of EgyptAir passengers on customer relationship...

Persistent link: https://www.econbiz.de/10014090192

The fast-food employees' usage intention of robots : a cross-cultural study

Abdelhakim, Ayman Safi; Abou-Shouk, Mohamed; Ab Rahman, … - In: Tourism management perspectives : TMP 45 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014283414