Discusses challenges facing the US health‐care system now that prepaid or capitated health plans are gaining market … system. Concludes that the current changes in the US health‐care system are driven by the changing role of the consumer …, concerns for quality and efforts to contain costs. Maintains that further research is needed to provide better guidelines to …

how they can generate innovative ideas about health care services. The research questions that guide the present study are … ideas for improvement of health care services? Design/methodology/approach – The paper is based on an exploratory case study … using patient diaries to solicit ideas about how health care services in Sweden can be improved. From the methodological …

valid measure. Patients' perceptions of health services seem to have been largely ignored by health care providers. The … perception of health centre quality. Research limitations/implications – The model can also be used to measure how health care …

responsibilities is highlighted. Research limitations/implications – Our study contributes to current knowledge on facilitation of … development in health-care organizations.  …

Purpose – The purpose of this paper is to research the practice of ethics in Swedish health care organizations using …

processes. Originality/value – Much research has been done on how to increase the success rate of implementations of QM … initiatives, e.g. procedures to follow to reach an outcome where the new way of working is standard procedure. Less research has …

dimensions are distributive, interactional and procedural justice. Research limitations/implications – The main research … findings provide a basis for future research to refine and extend corporate endeavors in managing negative incidents in both …. Originality/value – The paper adds value by complementing and fortifying current theory and research on the justice construct from …

their consideration of medical tourism for their healthcare requirement. The research provides marketing and practice … has primarily focused on cognitive factors in patients' decision making such as quality and cost of healthcare services in … discomfort and thus pursues to adopt medical tourism service. Originality/value – While previous medical tourism service research …