ISO 14000 is based on the concept that better environmental performance can be achieved when environmental aspects are systematically identified and managed. Despite the growing interest in voluntary environmental management standards, little empirical information exists and only a few survey...

Purpose – The aim of the study is to investigate and to understand the practice of implementing and operating the QMS in an organisational context, providing an analysis of the way ISO 9001:2000 was implemented and operated and focusing on identifying factors which have negatively or...

Purpose – The purpose of this paper is to contribute toward a deeper understanding of the new roles, responsibilities, and job characteristics of employees in Lean healthcare organizations. Design/methodology/approach – The paper is based on three cases studies of healthcare organizations...

It seems today to be an indisputable fact that ISO 9000 is a powerful instrument, which cannot be disregarded. It is, far and away, the most influential initiative that grew from the quality movement of the late 1980s. This paper contains an evaluation of results from a survey on ISO 9000...

Purpose: The purpose of this paper is to contribute to a better understanding of the role of learning in performance measurement. Design/methodology/approach: The authors develop a theoretical framework combining workplace learning theory with purposes of performance measurement. The authors...

Purpose: The purpose of this paper is to use competence theory to explore the fit between actual competencies of quality management (QM) practitioner and the perception of QM competence needs in organisations. Design/methodology/approach: This paper is based on a cross-case quantitative study...