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131
Service facet prioritisation using grey relation approach
Verma, Sanjeev
;
Prasad, Ram Komal
- In:
Asia-Pacific journal of management research and …
12
(
2016
)
3/4
,
pp. 238-241
Persistent link: https://www.econbiz.de/10011785065
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132
The effect of customer participation in service industry on encounter satisfaction by the development of relationship
Ahn, Jinwoo
;
Rho, Taeseok
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
1
,
pp. 94-120
Persistent link: https://www.econbiz.de/10012423203
Saved in:
133
Development and validation of service quality scale for Indian telecom sector
Agariya, Arun Kumar
;
Tikoria, Jyoti
- In:
International journal of services and operations …
37
(
2020
)
4
,
pp. 477-508
Persistent link: https://www.econbiz.de/10012522182
Saved in:
134
Costumer perception towards service provided by super market in Kathmandu Valley
K.C, Samprabha
- In:
Nepalese journal of economics : a publication of …
6
(
2022
)
4
,
pp. 82-92
Persistent link: https://www.econbiz.de/10014293914
Saved in:
135
People quality measurement in service industry : a new approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Metamorphosis : a journal of management research
22
(
2023
)
1
,
pp. 55-72
Persistent link: https://www.econbiz.de/10014321075
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136
Revenue management of group service considering different quality levels and stochastic customer patience
Lin, Xuxun
;
Wang, Haiyan
- In:
Service science
14
(
2022
)
3
,
pp. 231-253
Persistent link: https://www.econbiz.de/10013373234
Saved in:
137
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
138
Organizational culture in the casual dining restaurant industry : the impact that culture has on service quality and customers' intentions to return
Koutroumanis, Dean A.
- In:
Handbook of hospitality human resources management
,
(pp. 63-82)
.
2008
Persistent link: https://www.econbiz.de/10003810250
Saved in:
139
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
140
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
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