Bonroy, O.; Lemarié, S.; Tropéano, J.P. - Laboratoire d'Économie Appliquée de Grenoble, … - 2010
The existing literature in expert-customer relationship concludes that when: i) consumers are homogenous, ii) consumers … are committed with an an expert once this one made a recommendation, and iii) the type of treatment provided is verifiable …, an expert finds optimal to serve efficiently his customers. This work shows that the previous result may not occur when …
