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A socio-cognitive approach to customer adherence in health care

Snell, Lan; White, Lesley; Dagger, Tracey - In: European journal of marketing : EJM 48 (2014) 3/4, pp. 496-521

Persistent link: https://www.econbiz.de/10010371637

Healthcare branding : developing emotionally based consumer brand relationships

Kemp, Elyria; Jillapalli, Ravi; Becerra, Enrique - In: The journal of services marketing 28 (2014) 2, pp. 126-137

Persistent link: https://www.econbiz.de/10010371785

Examining the moderating role of workload in the relationship between emotional intelligence and caring behavior in healthcare organizations

Nwanzu, Chiyem Lucky; Babalola, Sunday Samson - In: The international journal of business science & applied … 15 (2020) 1, pp. 17-29

Caring behavior is fundamental in the healthcare setting. This study examined the moderation role of workload in predicting the relationship between emotional intelligence and caring behavior in healthcare organizations. This study is a quantitative, cross-sectional survey, and data was...

Persistent link: https://www.econbiz.de/10012305015

How do you feel today? : managing patient emotions during health care experiences to enhance well-being

McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259

Persistent link: https://www.econbiz.de/10011745308

Understanding the power of hope and empathy in healthcare marketing

Kemp, Elyria; Bui, M̃y; Krishen, Anjala; Homer, Pamela … - In: The journal of consumer marketing 34 (2017) 2, pp. 85-95

Persistent link: https://www.econbiz.de/10011635238

The ethics of service work in a neoliberal healthcare context : doing embodied and "dirty" emotional labor

Whiley, Lilith Arevshatian; Grandy, Gina - In: Qualitative research in organizations and management : … 17 (2022) 1, pp. 136-157

Persistent link: https://www.econbiz.de/10013362816

Why do family members reject AI in health care? : competing effects of emotions

Park, Eun Hee; Werder, Karl; Cao, Lan; Ramesh, … - In: Journal of management information systems : JMIS 39 (2022) 3, pp. 765-792

Persistent link: https://www.econbiz.de/10013367803

How satisfactory are empathetic care and robotic assistance in telemedicine services?

Saxena, Shilpi; Prashar, Anupama - In: The service industries journal 43 (2023) 11/12, pp. 827-853

Persistent link: https://www.econbiz.de/10014321627

Service quality in health care : empathy as a double-edged sword in the physician-patient relationship

Cadet, Fabienne; Sainfort, François - In: International journal of pharmaceutical and healthcare … 17 (2023) 1, pp. 115-131

Persistent link: https://www.econbiz.de/10014336885

Healthcare brands sound off : evaluating the influence of sonic branding in shaping consumer perceptions

Kemp, Elyria; Kopp, Steven W.; Bui, M̃y - In: International journal of pharmaceutical and healthcare … 17 (2023) 3, pp. 340-352

Persistent link: https://www.econbiz.de/10014336994