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Customer related social stressors a challenge to employee satisfaction : evidences from luxury bus service providers in Pakistan
Nawaz, Asif; Sandhu, Kamran Yousef; Mughal, Nafeesa - In: International journal of business excellence 16 (2018) 3, pp. 257-268
Persistent link: https://www.econbiz.de/10011966960
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Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
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The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand
Rod, Michel; Ashill, Nicholas - In: Journal of strategic marketing 23 (2015) 3, pp. 189-208
Persistent link: https://www.econbiz.de/10011300905
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The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian; Li, Minglong; Bai, Billy; Wang, Ning; Li, … - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
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Medical staff's emotional exhaustion and its relationship with patient safety dimensions
Huang, Chih-Hsuan; Lee, Yii-Ching; Wu, Hsin-Hung - In: Journal of health organization and management 38 (2024) 1, pp. 22-31
Persistent link: https://www.econbiz.de/10014507040
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Service priority climate and service performance among hospitality employees : the role of emotional labor and workload pressure
Vashdi, Dana R.; Katz-Navon, Tal; Delegach, Marianna - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 504-518
Persistent link: https://www.econbiz.de/10013387226
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The effect of job burnout on employees' satisfaction : a comparison study between public universities and private universities in Jordan
Khdour, Naser Jamal; Durrah, Omar; Harris, Martin - In: Journal of management research 7 (2015) 4, pp. 54-81
Persistent link: https://www.econbiz.de/10011302264
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Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
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Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad; Bani-Melhem, Shaker; Quratulain, … - In: Journal of business and psychology 35 (2020) 2, pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
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The effect of stress on customer perception of the frontline employee : an experimental study
Papen, Marie-Christin; Niemand, Thomas; Siems, Florian; … - In: Review of managerial science 13 (2019) 4, pp. 725-747
Persistent link: https://www.econbiz.de/10012099475