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The impact of the conceptual total quality management model on role stressors

Ebrahimi, Zahra Fallah; Wei, Chong Chin; Rad, Reza Hosseini - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 762-777

Persistent link: https://www.econbiz.de/10011388394

Role ambiguity and role conflict effects on employees' emotional exhaustion in healthcare services in Tanzania

Mwakyusa, John R. P.; Mcharo, Evelyne Willy - In: Cogent business & management 11 (2024) 1, pp. 1-12

employees in hospital settings. A questionnaire utilizing a 5-point Likert scale was administered to 181 employees of Kairuki … Memorial Hospital. Out of these, 131 questionnaires were considered valid for data analysis. Descriptive and regression … study included all professionals working in the hospital setting, acknowledging that exposure to a stressful environment may …

Persistent link: https://www.econbiz.de/10014521248

Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters

Griessmair, Michele; Han, Spring H.; Masuda, Hisashi - In: The Cornell hospitality quarterly 63 (2022) 2, pp. 267-288

Persistent link: https://www.econbiz.de/10013256798

Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital

Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874

Persistent link: https://www.econbiz.de/10011581162

The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo

Kadir, Abdul Rahman; Kamariah, Najmi; Saleh, Ariyanti - In: International Journal of Quality and Service Sciences 9 (2017) 2, pp. 184-202

-efficacy and nurses’ adaptability and improvement in service quality by analysis of quality function deployment. Design … conflict and role ambiguity on job satisfaction, self-efficacy and nurses’ adaptability. There are differences in role … hospital can be improved by evaluating the behavior of nurses on the quality of service perceived by the patient. In addition …

Persistent link: https://www.econbiz.de/10014802797

The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty

Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36

Persistent link: https://www.econbiz.de/10009427716

Explaining hospital performance via the cube one framework

Massimino, Phoebe M.; Kopelman, Richard E.; Joseph, Meg L. - In: Journal of organizational effectiveness : people and … 2 (2015) 1, pp. 73-90

Persistent link: https://www.econbiz.de/10011302471

Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity

Luther, Louisa; Benkenstein, Martin; Rummelhagen, Katja - In: Journal of retailing and consumer services 30 (2016), pp. 50-58

Persistent link: https://www.econbiz.de/10011473209

Assessing lean satisfaction and its enablers : a care provider perspective

Assadej Vanichchinchai - In: Operations management research : OMR ; advancing … 14 (2021) 1/2, pp. 95-106

Persistent link: https://www.econbiz.de/10012584259

Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance

Wang, Xingyu; Wen, Xueqi; Paşamehmetoğlu, Ayşın; … - In: International journal of hospitality management 94 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012495026