Introduction -- Chapter 1. Socially Responsible Capitalism (SRC): the paradigm of SEAM -- Chapter 2. The Framework of SEAM: Managing People Sustainably -- Chapter 3. Carrying Out Scientific Consulting Through SEAM -- Chapter 4. Case studies of SEAM: From SRC to CSR -- Conclusion: 5 pages.

Purpose – This article aims to give an overview of how neuro‐linguistic programming (NLP) has been applied in a fast moving consumer goods (FMCG) environment over a number of years. Design/methodology/approach – The article includes practical examples of how tools have been applied and...

Improved customer service was pinpointed as the means to improve British Airways' commercial performance. Research studies on staff attitudes were followed by a staff development programme, and a management development programme that reflected the transformation in organisation culture...