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Negative customer engagement behavior intention in higher education under the lens of theory of planned behavior : a structural equation model

Pham Thi Kim Thanh; Vu Tri Dung; Dinh Viet Hung - In: VNU journal of economics and business 2 (2022) 4, pp. 69-82

Persistent link: https://www.econbiz.de/10013499644

Exploring servicescape experiences across museum types

Erdoğan, Hasan Hüseyin; Enginkaya, Ebru - In: The journal of services marketing 37 (2023) 6, pp. 706-718

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The role of customer experience in the perceived value-word-of-mouth relationship

Kuppelwieser, Volker; Klaus, Philipp; Manthiou, Aikaterini - In: The journal of services marketing 36 (2022) 3, pp. 364-378

Persistent link: https://www.econbiz.de/10013407509

Development of loyalty through innovation perceived in services

Guimaraes Junior, Djalma Silva; Melo, Fagner José … - In: International journal of services and operations … 43 (2022) 4, pp. 460-484

Persistent link: https://www.econbiz.de/10014226777

Impact of social, epistemic and conditional values on customer satisfaction and loyalty in automobile industry : a structural equation modelling

Hassan, Zubair - In: Journal of marketing and consumer behaviour in emerging … (2017) 1, pp. 29-44

to examine their impact on customer satisfaction and brand loyalty. A sample size of 198 respondents was chosen from … perceived values associated with automobiles and their impact on customer satisfaction and brand loyalty. AMOS was used to … satisfaction. Also epistemic value and satisfaction have a positive and significant impact on loyalty. However, social value has a …

Persistent link: https://www.econbiz.de/10012116813

Bridging employee engagement and customer engagement in a service context

Qi, Ji; Wang, Sijun; Hall, Kristina K. Lindsey - In: Journal of business research : JBR 160 (2023), pp. 1-9

Persistent link: https://www.econbiz.de/10014294839

Latent classes of service quality, logistics costs and loyalty

Juntunen, Jouni; Juntunen, Mari; Juga, Jari - In: International journal of logistics : research and … 18 (2015) 5, pp. 442-458

Persistent link: https://www.econbiz.de/10011482340

Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework

O'Connor, Peter; Assaker, Guy - In: Journal of hospitality marketing & management 31 (2022) 5, pp. 640-661

Persistent link: https://www.econbiz.de/10013327205

Exploring the antecedents of hotel customer loyalty : a social identity perspective

Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23

Persistent link: https://www.econbiz.de/10010526384

Explaining why employee-customer orientation influences customers' perceptions of the service encounter

Gazzoli, Gabriel; Hancer, Murat; Kim, Peter Beomcheol - In: Journal of service management 24 (2013) 4, pp. 382-400

Persistent link: https://www.econbiz.de/10009790197