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Exploring the customer's inten...
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Consumer behaviour
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117
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110
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106
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106
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104
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103
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102
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102
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100
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96
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93
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92
Sarstedt, Marko
90
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87
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86
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85
Khare, Arpita
85
Foxall, Gordon R.
84
Spiller, Achim
83
Loureiro, Sandra Maria Correia
82
Bagozzi, Richard P.
79
Mittal, Vikas
76
Siciliani, Luigi
76
Swoboda, Bernhard
76
Laroche, Michel
75
Sharma, Piyush
74
Thaichon, Park
74
Vrontis, Demetris
72
Frey, Bruno S.
71
Hollebeek, Linda D.
71
Paul, Justin
71
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70
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Technological forecasting & social change : an international journal
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71
Dimensions of hotel service quality and its impacts on guest satisfaction and
loyalty
Campos, Domingos Fernandes
;
Rebouças de Araújo, …
- In:
International journal of services and operations …
47
(
2024
)
4
,
pp. 535-557
Persistent link: https://www.econbiz.de/10015065128
Saved in:
72
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
73
Perceived service quality and
loyalty
of fitness centers' customers : segmenting members through their exercise motives
Tsitskari, E.
;
Tzetzis, G.
;
Konsoulas, D.
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 253-268
Persistent link: https://www.econbiz.de/10011798695
Saved in:
74
Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market
Chen, Chun-mei
- In:
Journal of management research
9
(
2017
)
4
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011745686
Saved in:
75
Service employee dress : effects on employee-customer interactions and customer-brand relationship at full-service restaurants
Wang, Yao-Chin
;
Lang, Chunmin
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012114108
Saved in:
76
Tourist
loyalty
and urban e-services : a comparison of behavioural impacts in Leipzig and Amsterdam
Romão, João
;
Leeuwen, Eveline S. van
;
Neuts, Bart
; …
-
2013
Persistent link: https://www.econbiz.de/10010245523
Saved in:
77
Linking customer
loyalty
to customer satisfaction and store image : a structural model for retail stores
Thomas, Sam
- In:
Decision
40
(
2013
)
1/2
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010381143
Saved in:
78
Customer's relative
loyalty
: an empirical examination
Roy, Sanjit Kumar
;
Butaney, Gul T.
- In:
Journal of strategic marketing
22
(
2014
)
3
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010384773
Saved in:
79
Social interaction, convenience and customer satisfaction : the mediating effect of customer experience
Srivasta, Mala
;
Kaul, Dimple
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1028-1037
Persistent link: https://www.econbiz.de/10010437674
Saved in:
80
Linking self-congruity, perceived quality and satisfaction to brand
loyalty
in a tourism destination : the moderating role of visit frequency
Phuong Kim Thi Tran
;
Phong Dong Nguyen
;
Angelina Hanh …
- In:
Tourism review
77
(
2022
)
1
,
pp. 287-301
Persistent link: https://www.econbiz.de/10012939690
Saved in:
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