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Relationship sustainability-store equity across segments of retail customers
Marín, Antonio; Gil Saura, Irene; Ruiz-Molina, … - In: International journal of retail and distribution management 51 (2023) 3, pp. 366-385
Persistent link: https://www.econbiz.de/10013552717
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Does ICT contribute to bootstrapping SOSI? : evidence in retailing
Marín, Antonio; Gil Saura, Irene; Ruiz-Molina, … - In: International journal of retail and distribution management 52 (2024) 7/8, pp. 737-753
Persistent link: https://www.econbiz.de/10015158215
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The impact of IT applications on customer satisfaction : some new perspectives in the supplier-retailer relationships
Ruiz-Molina, Maria-Eugenia; Gil Saura, Irene; … - In: International journal of technology marketing : IJTMkt 5 (2010) 3, pp. 219-233
Persistent link: https://www.econbiz.de/10009010286
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Relationship and market conditions : outcomes in marketing channels
Ruiz-Molina, Maria-Eugenia; Gil Saura, Irene - In: Journal of business-to-business marketing 19 (2012) 4, pp. 289-308
Persistent link: https://www.econbiz.de/10009714673
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Determinants of website traffic : the case of European fashion apparel retailers
Mollá Descals, Alejandro; Frasquet Deltoro, Marta; … - In: The international review of retail, distribution and … 24 (2014) 4, pp. 411-430
Persistent link: https://www.econbiz.de/10010384762
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Relational benefits and loyalty in retailing : an inter-sector comparison
Ruiz-Molina, Maria-Eugenia; Gil Saura, Irene; Berenguer … - In: International journal of retail & distribution management 37 (2009) 6/7, pp. 493-509
Persistent link: https://www.econbiz.de/10009521980
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Internationalization patterns in fashion retail distribution : implications for firm results
Mollá Descals, Alejandro; Frasquet Deltoro, Marta; … - In: The service industries journal 31 (2011) 11/12, pp. 1979-1993
Persistent link: https://www.econbiz.de/10009298280
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Methodologies for evaluating service quality : evidence from freight services
Gil Saura, Irene; Berenguer Contrí, Gloria; … - In: International journal of transport economics 44 (2017) 1, pp. 99-118
Persistent link: https://www.econbiz.de/10011661830
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Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing
Ruiz-Molina, Maria-Eugenia; Gil Saura, Irene; … - In: The journal of services marketing 31 (2017) 2, pp. 131-141
Persistent link: https://www.econbiz.de/10011654602
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Can the retailer's ICT enhance the impact of service recovery efforts on customer satisfaction?
Ruiz-Molina, Maria-Eugenia; Fayos-Gardo, Teresa; … - In: Journal of relationship marketing : innovations and … 19 (2020) 4, pp. 329-354
Persistent link: https://www.econbiz.de/10012312409