Poksinska, Bozena; Jörn Dahlgaard, Jens; Antoni, Marc - In: The TQM Magazine 14 (2002) 5, pp. 297-306
It seems today to be an indisputable fact that ISO 9000 is a powerful instrument, which cannot be disregarded. It is, far and away, the most influential initiative that grew from the quality movement of the late 1980s. This paper contains an evaluation of results from a survey on ISO 9000...
