If general principles for the design of computer mediatedwork are to emerge, the interplay between the work environment and thecharacteristics of application systems must be understood better. Theresults of a study of 620 Claims Representatives in the SocialSecurity Administration, whose job...

This paper explores issues that are central to designing,and particularly to the design of information systems. Itportrays the context of design, the considerations that gointo designing - how these are in conflict, and how theyare ultimately resolved - and the role of creativity inthis process....

It is accepted, generally, that Information Systems (IS)personnel have specific needs and present a unique set of problems formanagement. This position is challenged. It is our contention thatIS personnel exhibit relatively few differences when compared withother, similar, occupational...

Several hypotheses suggested by the theoretical literature on burnoutwere empirically tested in an attempt to identify the organizationalconditions associated with employee burnout. Public service lawyers in theU.S. (N = 391) completed a survey designed to assess (a) three components ofburnout,...

Numerous software products claiming to improve work group productivity are makingtheir way into the marketplace. How is a manager to decide whether or not to invest inthese products? This paper proposes a suitable method of formulating the evaluationproblem for work group application products....

It is argued that the process of knowledge elicitation differs substantially from that of traditional systemsanalysis. These differences are identified and described. The implication of this observation is thatsignificant retraining of information systems professionals and reorientation of...