Although various researchers have addressed the topic of BPC success, BPC still suffers from a lack of knowledge on adequate theories and methods. This lack of knowledge is also evident in prominent BPC models. Research outcomes produced to some extant conflicting results and few reliable...

Pressures to cut budgets and increase efficiency while maintaining performance prompted public managers to turn to the private sector for solutions. As a means of rightsizing government, cutting red tape, and reducing bureaucracy, the idea of BPR found its way into the realm of public...