Kim, Hyun Jeong; Hur, Won-Moo; Moon, Tae Won; Jun, Jea-Kyoon - In: BRQ Business Research Quarterly 20 (2017) 2, pp. 124-136
in the relationship between emotional labor and job performance in the airline service context. A sample of flight … performance data were provided by the airline company. For data analyses, a series of hierarchical moderated regression analyses …, the positive relationship between deep acting and job performance was strengthened by perceived supervisor and coworker …