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Service employees' naturally felt emotions : do they matter?
Walsh, Gianfranco - In: European management journal 37 (2019) 1, pp. 78-85
Persistent link: https://www.econbiz.de/10011996288
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Ansätze der Messung von Konsumentenverwirrtheit : ein Überblick
Walsh, Gianfranco - In: Thexis : Fachzeitschrift für Marketing ; … 21 (2004) 4, pp. 5-10
Persistent link: https://www.econbiz.de/10002227195
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Disadvantaged consumers' experiences of marketplace discrimination in customer services
Walsh, Gianfranco - In: Journal of marketing management : MM 25 (2009) 1/2, pp. 143-169
Persistent link: https://www.econbiz.de/10003831032
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Unfriendly customers as a social stressor : an indirect antecedent of service employees' quitting intention
Walsh, Gianfranco - In: European management journal 29 (2011) 1, pp. 67-78
Persistent link: https://www.econbiz.de/10008858262
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Being a JBR reviewer
Walsh, Gianfranco - In: Journal of business research : JBR 67 (2014) 10, pp. 2239-2240
Persistent link: https://www.econbiz.de/10010400086
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Extra- and intra-organizational drivers of workplace diviance
Walsh, Gianfranco - In: The service industries journal 34 (2014) 14, pp. 1134-1153
Persistent link: https://www.econbiz.de/10010412907
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Konsumentenverwirrtheit als Marketingherausforderung
Walsh, Gianfranco - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10004754666
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Relationships among immigrant consumers' cultural orientation, innovativeness and opinion leadership
Walsh, Gianfranco - In: International marketing review 39 (2022) 1, pp. 80-104
Persistent link: https://www.econbiz.de/10013169635