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Market orientation and service quality : opponents or colleagues
Pantouvakis, Angelos - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 89-111
Persistent link: https://www.econbiz.de/10010404690
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CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
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The effects of ISO 9001 certification on the performance of Greek companies : a multidimensional statistical analysis
Ismyrlis, Vasileios; Moscgudus, Odysseas - In: The TQM journal : the international review of … 27 (2015) 1, pp. 150-162
Persistent link: https://www.econbiz.de/10010492388
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Quality certification, performance and size in hotel chains
Pereira-Moliner, Jorge; Tarí, Juan José - In: Tourism economics : the business and finance of tourism … 21 (2015) 2, pp. 307-324
Persistent link: https://www.econbiz.de/10011296990
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Interactions dynamics between the performance management system and the quality management system
Thoumy, Mira; Jobin, Marie-Hélène - In: International journal of productivity and quality … 31 (2020) 3, pp. 412-433
Persistent link: https://www.econbiz.de/10012516366
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How do dynamic capabilities explain hotel performance?
Pereira-Moliner, Jorge; Molina Azorín, José Francisco; … - In: International journal of hospitality management 98 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10013198480
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An empirical assessment of ISM Code effectiveness on performance: the role of ISO certification
Pantouvakis, Angelos; Karakasnaki, Maria - In: Maritime policy and management : MPM 43 (2016) 7/8, pp. 874-886
Persistent link: https://www.econbiz.de/10011647757
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Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June; Yi, Youjea - In: The service industries journal 36 (2016) 15/16, pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
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Observing the NHS's A&E performance objectives : is lean the cure?
Bancroft, John; Saha, Krish - In: International journal of quality & reliability management 33 (2016) 8, pp. 1'99-1123
Persistent link: https://www.econbiz.de/10011606456
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Maintenance optimisation through quality management : a case study in 'Alzinc' Plant in Algeria
Mami, Elias Fouad; Cheikh, Abdelmadjid; Kadi, Mohammed; … - In: International journal of productivity and quality … 27 (2019) 1, pp. 97-123
Persistent link: https://www.econbiz.de/10012054898