Researchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users. This study considered the appropriateness of public...

Introduction -- Theoretical Background -- Research Design and Methodology -- Case Descriptions of the studied Communities of Practice -- CoPs as Enabler of Organizational Knowledge Creation -- CoPs as Loci of Collective Lead Userness -- CoPs as an Enhancement of Organizations’ Innovative...