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An alternative format for the elevator pitch

McCollough, Michael A.; Devezer, Berna; Tanner, George - In: The international journal of entrepreneurship and innovation 17 (2016) 1, pp. 55-64

Persistent link: https://www.econbiz.de/10011494088

Implementing Total Quality Management in the Classroom by Means of Student Satisfaction Guarantees

Lawrence, John; Mccollough, Michael - In: Total quality management & business excellence : an … 15 (2004) 2, pp. 235

Persistent link: https://www.econbiz.de/10007152808

Estimations of consumer demand for local beef

Ridley, William; Devadoss, Stephen; Shook, Steven R. - In: Journal of international food & agribusiness marketing … 26 (2014) 4, pp. 316-325

Persistent link: https://www.econbiz.de/10010431541

A spatial equilibrium analysis of US-Canadian disputes on the world softwood lumber market

Devadoss, Stephen; Aguiar, Angel; Shook, Steven R.; … - In: Canadian journal of agricultural economics : CJAE 53 (2005) 2/3, pp. 177-192

Persistent link: https://www.econbiz.de/10003070552

A Spatial Equilibrium Analysis of U.S.-Canadian Disputes on the World Softwood Lumber Market

Devadoss, Stephen; Aguiar, Angel H.; Shook, Steven R.; … - In: Canadian Journal of Agricultural Economics/Revue … 53 (2005) 2-3, pp. 177-192

"This paper utilizes a world spatial equilibrium model to examine the effects of U.S.-Canadian softwood lumber disputes on U.S., Canadian, and other exporters' and importers' lumber markets. Results show that the U.S. import tariff on Canadian softwood lumber impacts prices, supply, demand and...

Persistent link: https://www.econbiz.de/10005668294

Student Satisfaction Guarantees: An Empirical Examination of Attitudes, Antecedents, and Consequences

Gremler, Dwayne D.; McCollough, Michael A. - In: Journal of marketing education : JME 24 (2002) 2, pp. 150-160

Persistent link: https://www.econbiz.de/10006264574

Articles - Guaranteeing Student Satisfaction: An Exercise in Treating Students as Customers

McCollough, Michael A.; Gremler, Dwayne D. - In: Journal of marketing education : JME 21 (1999) 2, pp. 118-130

Persistent link: https://www.econbiz.de/10006296001

Service Encounter Emotional Value: The Dyadic Influence of Customer and Employee Emotions

Bailey, Jeffrey J.; Gremler, Dwayne D.; McCollough, … - In: Services marketing quarterly 23 (2001) 1, pp. 1-26

Persistent link: https://www.econbiz.de/10007040000

Emotional Labor and the Difficult Customer: Coping Strategies of Service Agents and Organizational Consequences - While the service quality literature suggests the importance of co...

Bailey, Jeffrey J.; McCollough, Michael A. - In: Journal of professional services marketing 20 (2000) 2, pp. 51-72

Persistent link: https://www.econbiz.de/10007050070

A conceptual model and empirical examination of the effect of service guarantees on post-purchase consumption evaluations

Mccollough, Michael A.; Gremler, Dwayne D. - In: Managing service quality : MSQ ; an international journal 14 (2004) 1, pp. 58-74

Persistent link: https://www.econbiz.de/10007155558