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Monetizing managerial responses on TripAdvisor : performance implications across hotel classes
Xie, Karen; Kwok, Linchi; Wang, Wei - In: Cornell hospitality quarterly : CQ 58 (2017) 3, pp. 240-252
Persistent link: https://www.econbiz.de/10011736824
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Understanding service quality attributes that drive user ratings : a text mining approach
Gunasekar, Sangeetha; Kumar, Deepak S.; Purani, Keyoor; … - In: Journal of vacation marketing 27 (2021) 4, pp. 400-419
Persistent link: https://www.econbiz.de/10012624895
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Noisy signals: Do ratings' volatility depend on the length of the consumption span?
Boto-García, David; Leoni, Veronica - 2023
This paper investigates the informational content of online reviews. For the case of hotels, we model how the length of the stay shapes the variance of review scores. Grounded on violations of temporal monotonicity, errors in recall and hedonic adaptation theories, we first present a...
Persistent link: https://www.econbiz.de/10014468616
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Impact of the rating system on sentiment and tone of voice : a Booking.com and TripAdvisor comparison study
Rita, Paulo; Ramos, Ricardo F.; Tiago, Maria Teresa Borges - In: International journal of hospitality management 104 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013255965
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Noisy signals : do ratings' volatility depend on the length of the consumption span?
Boto-García, David; Leoni, Veronica - 2023
This paper investigates the informational content of online reviews. For the case of hotels, we model how the length of the stay shapes the variance of review scores. Grounded on violations of temporal monotonicity, errors in recall and hedonic adaptation theories, we first present a...
Persistent link: https://www.econbiz.de/10014248792
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Predicting online product sales, via online reviews, sentiments, and promotion strategies : a big data architecture and neural network approach
Chong, Alain Yee Loong; Li, Boying; Ngai, Eric W. T.; … - In: International journal of operations & production … 36 (2016) 4, pp. 358-383
Persistent link: https://www.econbiz.de/10011565365
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Does cultural distance affect online review ratings? : measuring international customers’ satisfaction with services leveraging digital platforms and big data
Mariani, Marcello M.; Matarazzo, Michela - In: Journal of management & governance 25 (2021) 4, pp. 1057-1078
Persistent link: https://www.econbiz.de/10012656535
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Predicting consumer product demands via Big Data : the roles of online promotional marketing and online reviews
Chong, Alain Yee Loong; Ch'ng, Eugene; Liu, Martin J.; … - In: International journal of production research 55 (2017) 17/18, pp. 5142-5156
Persistent link: https://www.econbiz.de/10011723933
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Measuring customer agility from online reviews using big data text analytics
Zhou, Shihao; Qiao, Zhilei; Du, Qianzhou; Wang, G. Alan; … - In: Journal of management information systems : JMIS 35 (2018) 2, pp. 510-539
Persistent link: https://www.econbiz.de/10011885763
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Reading customers' minds through textual big data : challenges, practical guidelines, and proposals
Kwon, Wooseok - In: International journal of hospitality management 111 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014310977