Measuring organizational success is a continuous challenge for both academics and practitioners. Even though studies seem to support that the Balanced Scorecard (BSC) is widely used in many different organizations, few reports identify critical success factors that can maximize the benefits, and...

chapter 1 Introduction -- chapter 2 How Innovation Is Different -- chapter 3 Healthcare Professionals Survey Results -- chapter 4 Understanding Sustained Innovation: The Concept of Originality -- chapter 5 Improvement Can Be Innovative! -- chapter 6 Innovation from Proactive Change -- chapter 7...