1. Introduction -- 2. Leadership character -- 3. Learning to lead -- 4. The interviews -- 5. You have to be able to communicate and then be an example / John Furlong -- 6. No task is insignificant for making a family, a community, or a corporation better / N. R. Narayana Murthy -- 7. I am a...

Purpose – The purpose of this paper is to investigate employees' reactions to a comprehensive change: to change aspects of the organization's working atmosphere at a mid‐sized municipal government located in Ontario, Canada. It aims to use the perception of success of the ongoing change...