Kantabutra, Sooksan; Vimolratana, Pisanu - In: Asia-Pacific Journal of Business Administration 1 (2009) 2, pp. 165-188
Purpose – The purpose of this paper is to examine relationships between vision‐based leadership components, and … leadership indirectly predict improved customer satisfaction in Thai retail stores. In Australian retail stores, visions with the … customer satisfaction in both Thai and Australian studies. Practical implications – Thai and Australian store managers should …