Organizational communication : an introduction -- Management theory and organizational communication -- Theoretical foundations : systems, culture, and power -- Ethics and organizational communication -- Managing information -- Communication networks -- Culture, climate, and organizational...

1. Foundations for crisis communication -- 2. Defining crisis communication -- 3. Organizational theory and crisis communication -- 4. Planning for crises -- 5. Responding to crises -- 6. Ethical issues in crisis communication -- 7. Crisis communication teams -- 8. Training the spokesperson --...