– India. Compares and contrasts the three groups of banks in India with respect to the service quality factors from the … industry as whole, offer interesting information on the level of service quality delivered by banks in India.  …

/methodology/approach – The study is quantitative in nature, using surveys (online and written) from respondents in Canada and India. Data were …

bankers in India using exploratory and confirmatory factor analysis. Then the study modeled trustworthiness as a set of three … Sekhon. This study provides a window to the dimensions on which retail bank customers in an emerging economy such as India …

's trustworthiness beliefs, trust and loyalty intentions. Retail banking services in India provide the setting for the study. The …

banking adoption in India under security and privacy threat. Design/methodology/approach – Keeping the TAM proposed by Davis … adoption has also been examined and shown to be significant in India in the context of internet banking adoption.  …

Assam and Meghalaya in north‐east India. Factors significantly contributing to inclusion were identified using a logistic … regression model. Findings – Level of financial inclusion in north‐east India remains very low. Income, financial information … level of inclusion. Research limitations/implications – The study was restricted to north‐east India, which limits the …

questionnaire is conducted. The population of the study consists of valued retail urban customers of banks in Rajasthan, India, who …

Examines the applicability of alternative measures of service quality in the developing economy of India and assesses …