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Hospitality HRM: past, present and the future

C.G. Davidson, Michael; McPhail, Ruth; Barry, Shane - In: International Journal of Contemporary Hospitality Management 23 (2011) 4, pp. 498-516

Purpose – This paper aims to review the past, current and future trends in human resource management (HRM) in the … general HRM theory development. Design/methodology/approach – This paper provides a detailed review of the literature …, background, issues and trends in HRM. It moves from the generic HR review to examine the hospitality industry and specific …

Persistent link: https://www.econbiz.de/10014763070

The changing face of competencies for club managers

Paul Koenigsfeld, Jason; Perdue, Joe; Youn, Hyewon; … - In: International Journal of Contemporary Hospitality Management 23 (2011) 7, pp. 902-922

Purpose – The purpose of this study was to update previous studies conducted on important managerial competencies used by private club managers by examining the importance and frequency of use of management competencies applied to the private club industry. Design/methodology/approach – A...

Persistent link: https://www.econbiz.de/10014763091

Understanding restaurant tipping systems: a human resources perspective

Lin, Ingrid Y.; Namasivayam, Karthik - In: International Journal of Contemporary Hospitality Management 23 (2011) 7, pp. 923-940

Purpose – The present study aims to examine the different restaurant tipping systems on perceived fairness, distributive justice, and control from employees' perspective. Design/methodology/approach – Five different written scenarios of tipping systems were depicted in the present study. A...

Persistent link: https://www.econbiz.de/10014763092

The effect of competitive strategies and organizational structure on hotel performance

Tavitiyaman, Pimtong; Qiu Zhang, Hanqin; Qu, Hailin - In: International Journal of Contemporary Hospitality Management 24 (2012) 1, pp. 140-159

Purpose – The purpose of this paper is to investigate the influence of competitive strategies and organizational structure on hotel performance and to explore whether organizational structure has a moderating effect on the relationship between competitive strategies and hotel performance....

Persistent link: https://www.econbiz.de/10014763104

Work‐family conflict, work‐family facilitation, and job outcomes in the Korean hotel industry

Jung Choi, Hyun; Tae Kim, Young - In: International Journal of Contemporary Hospitality Management 24 (2012) 7, pp. 1011-1028

Purpose – The present study aims to investigate the predictive effect of work‐family conflict and work‐family facilitation on job satisfaction in the Korean hotel industry. In addition, this study seeks to examine if there is a significant effect of job satisfaction on job performance....

Persistent link: https://www.econbiz.de/10014763154

Revised competencies for private club managers

Paul Koenigsfeld, Jason; Youn, Hyewon; Perdue, Joe; … - In: International Journal of Contemporary Hospitality Management 24 (2012) 7, pp. 1066-1087

Purpose – This study was conducted with the aim of examining important and frequently used managerial competencies for private club managers. Sandwith's five‐competency domain model was applied to private club managers who were members of the Club Managers Association of America (CMAA)....

Persistent link: https://www.econbiz.de/10014763157

Demographic Change: The Role of the Hospitality Manager

Joy Davis, Diane - In: International Journal of Contemporary Hospitality Management 2 (1990) 2

The article aims to consider the management challenge presented to the hospitality industry by the demographic changes now being encountered. Organisational culture is discussed as a vehicle by which more effective management of the human resource may be achieved. Information Technology is also...

Persistent link: https://www.econbiz.de/10014763211

Human Resource Strategies for the 1990s

Kelliher, Clare; Blackman, Deborah - In: International Journal of Contemporary Hospitality Management 3 (1991) 2

The potential implications of the European Social Charter for future human resource strategy within the UK hospitality industry is explored. Four key areas which were subject to change during the 1980s and which are likely to be affected by the proposed Community agreements are identified. This...

Persistent link: https://www.econbiz.de/10014763215

Convergence between sources of service job analysis data

Papadopoulou, Anda; Ineson, Elizabeth M.; Wilkie, Derek T. - In: International Journal of Contemporary Hospitality Management 7 (1995) 2/3, pp. 42-47

Indentifies the dimensions of a higher customer contact food and beverage operative′s job as perceived by managers, supervisors and operatives and examines within‐source and between‐source differences in these perceptions. Uses two instruments, the repertory grid and the work profiling...

Persistent link: https://www.econbiz.de/10014763319

Bergstrom Hotels: a case study in quality

Breiter, Deborah; Tyink, Stephen A.; Corey‐Tuckwell, Susan - In: International Journal of Contemporary Hospitality Management 7 (1995) 6, pp. 14-18

Total quality management in hotels is becoming more commonplace. But the meaning of total quality management (TQM) is often misunderstood. Presents an overview of TQM and a case study of quality processes in a US hotel company. Bergstrom Hotels of Wisconsin has been practising quality principles...

Persistent link: https://www.econbiz.de/10014763339