This article applies insights from the social construction of professional identity to an understanding of the ‘professional service’ call centre representative (CSR). In this case, HR (human resources) practitioners found themselves in a CSR role in a newly constituted HR call...

Austria is facing a lack of skilled workers. Thanks to the demographic change of the Austrian society, the so-called war for talents, – particularly in the engineering and technical professions –, will even get worse in the run up to 2025. This paper aims to gain a better understanding of...

Human resources management involves the continuing improvement of the activities of all employees in the purpose of achieving the organizational mission and objectives. The exertion of such a management type requires as a primordial condition that every manager to constitute a model of behavior...

Employees’ commitment is very important for an organization. Once the employees’ commitments reduce, the organization could face the difficulty in retaining the employees. The purpose of this study is to examine whether there is significant relationship between organizational commitment and...

The article introduces the Utopian vision of managing people at work described in Abraham Maslow’s book Eupsychian Management. This essentially foresees a time when organizations are managed by self‐actualising people along lines which would encourage the self‐actualisation of people from...

Changes are under way in Japan’s distinctive human resources management practices as the state of the economy remains fragile following the country’s prolonged recession. However, such changes may not necessarily point to the eventual collapse of the Japanese employment system, as sometimes...

The competitive international environment of the twenty‐first century is said to require greater collaboration between the multinational corporation (MNC) units, where local employees work toward global as well as local goals. What does it take to motivate local employees to go the extra mile...

This paper reports the findings of a study which tested a model that predicts the turnover cognitions of hotel managers. Several predictor variables of turnover intentions were identified: perceived psychological contract breach and felt violation; organisational commitment; career expectations;...