This article aims to predict reasons behind customers' churn in the mobile communication market. In this study, different data mining techniques such as logistic regression, decision trees, artificial neural networks, and K-nearest neighbor were examined. In addition, the general trend of the...

This article describes how nowadays due to the importance of information technology in organizations, it is necessary to examine the efficiency of IT used in the organization. Given the importance of IT in organizations, waste identification in such context and its elimination can have a...

Purpose: Given the competitive environment and complicated relationships in supply chains in the modern era, it is important to take into account internal and external risks. In addition, proper methods must be designed to evaluate these risks correctly. The purpose of this paper is to provide...

Purpose: Although online social networks (SNs) (e.g. Facebook, LinkedIn and Instagram) have been used by employees for various work- or non-work-related motives, there has been lack of research on the use of such networks in the workplace. The purpose of this paper is to draw on commitment...

Purpose: This paper aims to present a smart, sustainable supply chain practices structure on the basis of the relational view. Design/methodology/approach: A method based on fuzzy cognitive map was applied to construct a relational map to introduce and implement such relational methods....

Purpose: This study, based on the cognitive dissonance and commitment theories, aims to show that employees with high organizational commitment take more advantage of enterprise social networks (ESNs) due to work-related motivations. Furthermore, this study used the tricomponent attitude model...

Purpose: The success of e-commerce websites depends on their effective communication and influence on their users. At first glance, the users are impressed by the website design and, if inspired, they would continue their operations on the website. This paper aims to evaluate the effects of...

Purpose: The purpose of this paper is to propose an approach for managing relevant factors and activities for implementing data governance in an organization. The process of assessing the establishment of data governance in an organization is intrinsically imprecise, due to the characteristics...

Purpose: This study is carried out in one public and one private health-care centers based on different probabilities of patient’s no-show rate. The present study aims to determine the optimal queuing system capacity so that the expected total cost is minimized. Design/methodology/approach:...

Purpose: The purpose of this paper is twofold: first, to document that employees’ use of social networks (SNs) does not necessarily bring negative consequences and can indirectly benefit organizations and second, to compare the roles of public SNs and enterprise social networks (ESNs) in...