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Introduction -- Part I: eServices in Public and Private Sectors -- Part II: Organizational change and the Impact of ICT in Public and Private Sectors -- Part III: Information and Knowledge Management -- Part IV: Human-Computer Interaction -- Part V: Information Systems, Innovation Transfer, and...
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Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed...
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