Keng Boon, Ooi; Arumugam, Veeri; Samaun Safa, Mohammad; … - In: Personnel Review 36 (2007) 6, pp. 939-962
Purpose – The purpose of this paper is to examine the perceptions of individual employees on the influence of eight elements of HRM/TQM (i.e. leadership, training and development, employee participation, reward and recognition, customer focus, empowerment, teamwork, and communication) on...