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Measuring performance of a service system – from organizations to customer-perceived performance

Laihonen, Harri; Jääskeläinen, Aki; Pekkola, Sanna - In: Measuring Business Excellence 18 (2014) 3, pp. 73-86

business on performance measurement. The literature has acknowledged that the value of service is increasingly produced by … service management and performance measurement literatures. This framework is then applied in two service systems, one from … phenomenon of service system performance and call for distinctive measurement solutions. In both cases, interviews, series of …

Persistent link: https://www.econbiz.de/10014931549

Applying the nominal group technique to specify the domain of a construct

Lloyd, Stephen - In: Qualitative Market Research: An International Journal 14 (2011) 1, pp. 105-121

Purpose – The purpose of this paper is to provide research insights into stakeholder specifications of the domain of the corporate reputation (CR) construct thereby obtaining greater content validity of scale items. Design/methodology/approach – A simple research technique is identified (the...

Persistent link: https://www.econbiz.de/10014987262

An examination of measurement methods for valuing heritage assets using a tourism perspective

Porter, Stacy - In: Qualitative Research in Accounting & Management 1 (2004) 2, pp. 68-92

examination of methods exposes the weakness of traditional measurement methods for valuing heritage assets. A major problem is … applies the more innovative non‐traditional measurement methods of Travel Costs and Contingent Valuation. The results suggest …

Persistent link: https://www.econbiz.de/10014987826

Corporate ethics as a factor for success – the measurement instrument of the University of Agricultural Sciences (BOKU), Vienna

Schiebel, Walter; Pöchtrager, Siegi - In: Supply Chain Management: An International Journal 8 (2003) 2, pp. 116-121

Over the past decade, a growing number of companies have recognized the business benefits of corporate social responsibilities policies and practices. Their experiences are bolstered by a growing body of empirical studies which demonstrate that corporate social responsibility (CSR) has a...

Persistent link: https://www.econbiz.de/10015008284

A framework for measurement of quality of service in supply chains

Seth, Nitin; Deshmukh, S.G.; Vrat, Prem - In: Supply Chain Management: An International Journal 11 (2006) 1, pp. 82-94

and present a framework for its measurement. Design/methodology/approach – A literature review was conducted on key … service quality models and measurement issues. Various dimensions related to the quality of service were explored. This was … measurement of quality of service in supply chain is presented. Findings – The paper presents a conceptual model of service …

Persistent link: https://www.econbiz.de/10015008414

Statistical and judgmental criteria for scale purification

Wieland, Andreas; Durach, Christian F.; Kembro, Joakim; … - In: Supply Chain Management: An International Journal 22 (2017) 4, pp. 321-328

Purpose “Scale purification” – the process of eliminating items from multi-item scales – is widespread in empirical research, but studies that critically examine the implications of this process are scarce. The goals of this research are threefold: to discuss the methodological...

Persistent link: https://www.econbiz.de/10015009147

Squaring the circle

Grosvold, Johanne; U. Hoejmose, Stefan; K. Roehrich, Jens - In: Supply Chain Management: An International Journal 19 (2014) 3, pp. 292-305

Purpose – The purpose of this study is to evaluate the relationships between management, measurement and performance of … authors find varying degrees of alignment between management practices and measurement systems of sustainable supply chains …. Some firms better align their sustainable supply chain management and measurement practices than others, resulting in …

Persistent link: https://www.econbiz.de/10015009337

Innovations: Managing and measuring for R&D success

In: Strategic Direction 19 (2003) 8, pp. 31-33

assumption would be that organizations are now actively implementing the deliberate management and measurement of the R …

Persistent link: https://www.econbiz.de/10015009747

Getting better every day

In: Strategic Direction 21 (2005) 8, pp. 24-25

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – Scans the top 400 management publications in the world to identify the most topical issues and latest...

Persistent link: https://www.econbiz.de/10015009937

An illuminating solution

In: Strategic Direction 22 (2006) 5, pp. 29-31

significant benefits of regularly employing the mobile measurement technology, in conjunction with preventative maintenance regime …

Persistent link: https://www.econbiz.de/10015010022