While several studies examine the influence of service quality on customer satisfaction in physical retail banking offices, there is a shortage of studies on service quality in the digital space of banking. Further, many developing country contexts such as Zambia are under-researched, limiting...

In today’s digitalised and globally interconnected world, data – and its flow across borders – has become the lifeblood of our economic and social interactions. However, as more data crosses borders, concerns about its use and misuse have emerged. These concerns have led to a growing...

Changes that are constantly taking place in the digital economy cause increasing instability of legislation in the field of data protection and security. For example, in Ukraine, under martial law, there is an urgent need to adapt the legal regulation to European data protection standards (in...

The pervasive use of personal data by modern algorithmic recommender systems has sparked public outcry for tighter privacy regulations. Personal preferences over different product offerings are a basic constituent of consumer privacy. We study how a profit-driven online platform, who has...

E-commerce technologies are increasingly adopted and used because they give companies a competitive edge and boost their profitability through access to international markets. Even though global e-commerce has grown over the past few years, many consumers lack confidence in e-commerce purchases....

The Internet and the free flow of data across borders is becoming a key platform for international trade. Digital products can be sold online and the Internet provides opportunities for business to use the Internet to manage global supply chains, communicate with customers and access IT in the...