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41
Delighting consumers click by click : antecedents and effects of delight online
Bartl, Christopher
;
Gouthier, Matthias H. J.
;
Lenker, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 386-399
Persistent link: https://www.econbiz.de/10009782120
Saved in:
42
Online customer experience in e-retailing : implications for web entrepreneurship
Micu, Angela Eliza
;
Bouzaabia, Olfa
;
Bouzaabia, Rym
; …
- In:
International entrepreneurship and management journal
15
(
2019
)
2
,
pp. 651-675
Persistent link: https://www.econbiz.de/10012227100
Saved in:
43
Influence of the determinants of online customer experience on online customer satisfaction
Jaiswal, Shefali
;
Anurag Singh
- In:
Paradigm : the journal of Institute of Management Technology
24
(
2020
)
1
,
pp. 41-55
Persistent link: https://www.econbiz.de/10012229637
Saved in:
44
Face forward: how employees' digital presence on service websites affects customer perceptions of
website
and employee service quality
Herhausen, Dennis
;
Emrich, Oliver
;
Grewal, Dhruv
; …
- In:
Journal of marketing research
57
(
2020
)
5
,
pp. 917-936
Persistent link: https://www.econbiz.de/10012271989
Saved in:
45
Determinant factors influencing customer usage intentions regarding online services in the road transportation industry
Menon, Balakrishnan
- In:
Journal of customer behaviour
18
(
2019
)
2
,
pp. 131-150
Persistent link: https://www.econbiz.de/10012257458
Saved in:
46
A framework of online customer experience : an Indian perspective
Bhattacharya, Arijit
;
Srivastava, Manjari
- In:
Global business review
21
(
2020
)
3
,
pp. 800-817
Persistent link: https://www.econbiz.de/10012259395
Saved in:
47
Impact of customers' assessment of
website
attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
48
Usability, interactivity,
website
personality and consumers' responses : a case of internet service provider
Akrimi, Yosra
- In:
International journal of electronic marketing and …
7
(
2016
)
3
,
pp. 204-228
Persistent link: https://www.econbiz.de/10011648266
Saved in:
49
Determinants of online journey and its influence on online customer satisfaction associated with online customer loyalty
Nurlaela, Siti
;
Ujang Sumarwan
;
Najib, Mukhamad
- In:
International journal of electronic marketing and …
10
(
2019
)
3
,
pp. 230-243
Persistent link: https://www.econbiz.de/10012106622
Saved in:
50
How to measure post-purchase customer experience in online retailing? : a scale development study
Kumar, Amresh
;
Anjaly, Bhawna
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1277-1297
Persistent link: https://www.econbiz.de/10011815717
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