Purpose – In the past few years, process orientation (PO) as an integral part of enterprise system (ES) implementation has been the center of attention among practitioners and academics. The purpose of this paper is to shed light on the role of PO in ES implementation through an empirical...

Purpose – The purpose of this paper is to identify the main factors affecting information and communication technology (ICT) adoption and process redesign within organizations, with the objective of defining a systematization framework and a set of methods and tools useful for students and...

Purpose – Although various practices to facilitate organizational change are proposed in the literature, very little is known about how these practices impact on ITIL adoptions. Therefore, the purpose of this study is to address this gap in the literature by offering insights on how change...

Describes a benchmarking tool to help organizations to be more effective in the way they manage change. The tool, a best practice model for change, links five key success factors with the change process ‐ commitment, social and cultural issues, communication, tools and methodology and...

Successful reengineering requires a systematic procedure for the useful implementation of methods and tools as well as a consideration of critical success factors. As an example of the reengineering of prototype part procurement in Porsche AG’s development centre, a specially developed 3x3...

As construction is a project‐orientated industry, it is suggested in this paper that traditional business process re‐engineering (BPR) will only improve intra‐organisational business processes, not the inter‐organisational normally used to procure construction facilities because of the...

This paper reports on the findings of a survey and case study research into the understanding and application of business process management (BPM) in European companies. The process perspective is increasingly being seen as a mechanism for achieving competitive advantage through performance...

There are three possible outcomes following the undertaking of BPR projects. First, a BPR programme may fail either in the short or in the long term because it is improperly implemented or because there is no effective follow‐up. Second, a BPR programme may be deemed satisfactory but does not...

This article focuses on the use of activity‐based management (ABM) theory for the control and the redesign of the centralized units of a large multinational company operating in the chemical sector. To this aim, ABM has been adapted to the peculiar characteristics of support services. In...

This paper focuses on the internal system of the organization as a determinant of the optimization of the input/output ratio. Describes the two subsystems of which the internal system consists. Addresses the question of the extent to which, each one of those, impacts on the output synergetically...