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E-commerce and e-customer sati...
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56
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91
An examination of antecedents of conversion rates of e-commerce retailers
Gudigantala, Naveen
;
Bicen, Pelin
;
Eom, Mike Tae-in
- In:
Management research review
39
(
2016
)
1
,
pp. 82-114
Persistent link: https://www.econbiz.de/10011535915
Saved in:
92
Customer participation in online co-creation experience : the role of e-service quality
Elsharnouby, Tamer H.
;
Mahrous, Abeer A.
- In:
Journal of research in interactive marketing : …
9
(
2015
)
4
,
pp. 313-336
Persistent link: https://www.econbiz.de/10011456271
Saved in:
93
Online purchase determinants of loyalty : the mediating effect of satisfaction in tourism
Pereira, Hélia Gonçalves
;
Salgueiro, Maria de Fátima
; …
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 279-291
Persistent link: https://www.econbiz.de/10011473227
Saved in:
94
STEP model approach for linking website usability dimensions and website success measures in B2C e-commerce setting
Sahi, Geetanjali
;
Madan, Sushila
- In:
International journal of business information systems : …
20
(
2015
)
2
,
pp. 219-237
Persistent link: https://www.econbiz.de/10011518881
Saved in:
95
Creating customer repurchase intention in internet retailing : the effects of multiple service events and product type
Cho, Yun Kyung
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 213-222
Persistent link: https://www.econbiz.de/10010469043
Saved in:
96
Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter
;
Kumar, Vinod
;
Dwivedi, Yogesh Kumar
- In:
International journal of Indian culture and business …
8
(
2014
)
1
,
pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
Saved in:
97
A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
Saved in:
98
Mobile phone customer retention strategies and Chinese e-commerce
Peng, Jianping
;
Quan, Jing
;
Zhang, Shaoling
- In:
Electronic commerce research and applications
12
(
2013
)
5
,
pp. 321-327
Persistent link: https://www.econbiz.de/10010505472
Saved in:
99
Quality management of B2C e-commerce service based on human factors engineering
Zuo, Wenming
;
Huang, Qiuping
;
Fan, Chang
;
Zhang, Zhenpeng
- In:
Electronic commerce research and applications
12
(
2013
)
5
,
pp. 309-320
Persistent link: https://www.econbiz.de/10010505473
Saved in:
100
Gaining customer loyalty in the e-tailing marketplace : the role of e-service quality, e-satisfaction and e-trust
Giovanis, Apostolos N.
;
Athanasopoulou, Pinelopi
- In:
International journal of technology marketing : IJTMkt
9
(
2014
)
3
,
pp. 288-304
Persistent link: https://www.econbiz.de/10010490496
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