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Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Journal of business research : JBR 60 (2007) 11, pp. 1144-1151

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Kalra, Ashish; Agnihotri, Raj; Briggs, Elten - In: Journal of service research 24 (2021) 2, pp. 269-283

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Torres, Ivonne M.; Briggs, Elten - In: The journal of services marketing 19 (2005) 3, pp. 150-156

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Torres, Ivonne; Briggs, Elten - In: Journal of advertising : official publication of the … 36 (2007) 3, pp. 97-108

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