Organisations are facing a major transformation from application-based to service-oriented architecture. It is the small and medium enterprises (SMEs) that are especially confronted with both the opportunity and increasing pressure to establish efficient business-to-business (b2b) integration...

The aim of this paper is to clarify the problematic issues of the procurement of service bundles and their value potential for business customers. Creating customer value is an essential aspect of service provision given the need to find new strategic options with value potential in supply...

This article describes how rapidly growing data volumes require systems that have the ability to handle massive heterogeneous unstructured data sets. However, most existing mature transaction processing systems are built upon relational databases with structured data. In this article, the...

This article examines the continuum of care in use at the Yee Hong Centre for Geriatric Care in Toronto, Ontario, Canada. The service continuum is a response to the needs of a diverse Chinese Canadian population, where services in the appropriate language and culture are limited. Within the...

The paper presents a benchmarking study of the Italian water service industry using data envelopment analysis. Sample investigated in the study includes 38 optimal territorial areas (ATOs), where the ATO is a well circumscribed geographical area where the provision of integrated water services...

Service supply chain (SSC) is a newly research topic in supply chain management, which is regarded as an integrated service-based supply chain different from either manufacturing sector or service sector. To address this deficiency, this article explores the configuration and characteristics of...

Service supply chain (SSC) is a newly research topic in supply chain management, which is regarded as an integrated service-based supply chain different from either manufacturing sector or service sector. To address this deficiency, this article explores the configuration and characteristics of...

Activation policies and programs are one of the main instruments to promote the transition from welfare to work and to (re)integrate people depending on social insurance benefits or social assistance into the labor market. However, to make labor market integration sustainable, disadvantaged...