Based on a 143-month longitudinal study of an academic medical center, this paper examines operations management practices of continuous improvement, workflow balancing, benchmarking, and process reengineering within a hospital's perioperative operations. Specifically, this paper highlights...

Business Process customization is an active research area in the process management field, dealing with variations/commonalities among processes of a given process family and runtime adaptations of single process instances. Many theoretical approaches have been suggested in the last years;...

The growing maritime industries in the global economy signify the need for applying the science of quality management systems to study the interdisciplinary nature of products and services offered by this sector. In particular, considering the strategic location and liberal trade policies, the...

A key objective of strategy management is ensuring the implementation of strategies in the day-to-day operational business processes of enterprises. For this purpose, researchers and practitioners developed an enormous body of methods for strategy management. However, the tremendous variety of...

For organizations, risk is a key concept when dealing with business process. Integrating risks aspects during business process management starts with an accurate consideration of risk's characteristics in the modelling phase. Most research is needed on integrating risk and business process...

Recently, IoT adoption has increased in several domains. IoT devices are multi-modal and heterogeneous due to their varied properties, standards, and manufactures. This leads to interoperability issues, which can be solved using semantic technologies. Likewise, these devices participate in...

BPM research has been of great importance in Germany since the early 1990s. In Russia, increased competition and new IT possibilities have only recently forced both companies and governmental institutions to start taking benefits from BPM. Against this background, the workshop PropelleR 2012...

The link between a firm and supply chain (SC) members has been recognised as one of the key issues for ensuring business success and achieving competitive advantage. Indeed, working across organisational boundaries is required to accomplish effective responses to customers' needs. Our...

In many enterprises and other types of organizations, decision making is both a crucial and a challenging task. Despite their importance, many decisions are still made based on experience and intuition rather than on evidence supported by rigorous approaches. Decisions are often made this way...

Business Process Management (BPM) represents a constant process in which employees of the BPM department, constantly analyze company’s business processes and enhance the same, improve or change them using Business Process Improvement (BPI) and Business Process Reengineering (BPR). The main...