Reviews the literature on leadership and management in the context of TQM. Discusses an American study which identifies key strengths and areas of improvement. Determines the role of senior managers in TQM implementation, with reference to case studies of several companies which have won the...

Reforming and restructuring education through Deming’s 14 points have proved successful in yielding quality outcomes. However, many newly proposed programmes take the traditional, unimaginative approach to implementation – orientation sessions and workshops. These approaches often promote...

Offers an overview of the unique situations arising when installing a wafer fabrication facility into a pre‐existing structure. Discussion includes management techniques used to implement a “clean build”, while at the same time completing a state‐of‐the‐art facility in record time....