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affect business processes. Drawing on development of theories of the "action and design" class the Theory of Deferred Action … is invoked as the base theory for the theoretical model. A theoretical model of flexible process architecture is …
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This book provides a holistic overview of the major advances that have been made in the context of Service Science with a focus on IT-enabled services. To address challenges in collaborative, social-centric, ad-hoc, dynamic and open environments, the book studies IT-enabled service systems from...
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