Purpose Nowadays, it is rare to find an organization that operates in isolation, without the need to partner with other organizations. Partnerships offer firms access to new technologies, markets, and knowledge. During the process of transforming into a high performance organization (HPO), an...

Purpose – The diamond industry used to be a stable sector. However, the market for diamonds is changing rapidly due various developments, putting margins in the entire diamond industry under severe pressure. Consequently diamond retailers have begun to search for new methods that could help...

Purpose – The purpose of this paper is to determine whether there are common conceptions of high performance organizations (HPOs) among business in South Africa and Tanzania. This is important to know because their perceptions will not only influence the nature and scope of topics, syllabi and...

Purpose One of the most important characteristics of high-performance organizations is that these organizations always aim at servicing their customers as best as possible. In practice, this means that the employees of these organizations have to behave toward customers in such a way that these...

Purpose – The importance of partnerships to organizational success has increased considerably the past decennia and many organizations strive at creating high-performance partnerships (HPPs). For this to happen, organizations in the partnerships have to be of high quality and their...

Purpose Many researchers argue that the shared values of a generation affect people’s attitude, commitment, and ethics toward work. It is also argued that generational differences may cause tension between employees and with that prevent projects – such as a transition to a high performance...

Purpose: The study described in this paper develops an evaluation model aimed at investigating the relationships between knowledge management and objective and perceived organizational high performance. Design/methodology/approach: A comprehensive review of theory, research and practices on...

Purpose – The purpose of this article is to discuss the role of the employee in the high performance organization. One of the management techniques which has gained much popularity the past 15 years is the employee satisfaction survey. Many organizations, both profit and non-profit, use a...