Purpose – The purpose of this paper is to analyse innovation in the light of service‐dominant (S‐D) logic and service … study investigates three innovation projects and the processes of interaction and integration that take place among the … members of the networks involved in each project. Findings – The traditional understanding of innovation, in which the …

managing their businesses. The purpose of this paper is to explore service innovation. Design/methodology/approach – Through a … critical review of literature about service innovation, highlighting a dynamic perspective and building on the latest … almost 100 companies is conducted. Findings – Four evolutionary paths based on innovation pursued by companies to face the …

and improving innovation enablers and results; a simple methodology for data collection, data analysis and prioritizing … improvement areas; and an index for measuring the performance level of innovation, learning and lean (ILL) and the potentials to … increase that level. To improve innovation, which is the most complex challenge for today's organizations, there is a need for …

Purpose – The purpose of this paper is to discuss the intertwining of productivity, quality and innovation in the …'s perspectives. Design/methodology/approach – The service productivity framework and service innovation typology are developed by … innovation. Findings – Analysis and discussion of the proposed frameworks lead to the overarching conclusion that strategies to …

Purpose – The purpose of this article is to present the outcome of a co‐creation service innovation project, both to … participation in co‐creation in an open service innovation project. The article also discusses the outcome of co‐creation in terms … subsequent to participation as visitors in a service innovation project which involved testing a model for user involved service …

-on leadership, internal as well as external networking, innovation processes over time alternately organized as a separate project … identified as overall enablers for innovation and two complement previously identified enablers. Originality/value The article …

Purpose – The purpose of this paper is to explore the phenomenon of innovation in the current Swedish governmental … administration system. More specifically, the paper explores the current understanding within the system of what innovation is, as … well as why and how it should be achieved. Innovation is currently at the top of many agendas worldwide: not only in the …