Sturm, Sebastian; Kaiser, Gernot; Hartmann, Evi - In: International Journal of Quality & Reliability Management 36 (2019) 8, pp. 1438-1453
Purpose: The dynamics of quality performance and quality cost are gaining renewed interest in quality management literature. Using large sample secondary data, the purpose of this paper is to build up empirical evidence for increasing quality performance in manufacturing in the long-run. The...