Purpose The purpose of this paper is to explore a multidimensional quality scale for the identification of incentive travel attributes. Design/methodology/approach The combined qualitative and quantitative method was used. Findings The resulting quality scale comprises 32 items with eight...

Purpose This study aims to develop and validate a scale for measuring hotel brand experience. Design/methodology/approach Based on existing hotel and brand experience literature, and seven distinct studies carried out as part of this research, a 17-item five-dimensional hotel brand experience...

Purpose The purpose of this paper is to develop a scale to measure the legacy of psychic income associated with the Olympic Games. Design/methodology/approach Using the 2008 Beijing Games as an example, data were collected from Beijing residents through structured questionnaires. A scale of...

The objective of this study is to develop a theoretical structure of sporting event personality and to build a measuring scale for that personality. This study identifies five sporting event personality dimensions: diligence, uninhibitedness, fit, tradition and amusement. The findings show that...

No psychometrically sound measurement scale exists to effectively measure sports team reputation. The current study proposed and developed the Spectator-based Sports Team Reputation (SSTR) by considering the most important stakeholder groups - spectators. The results indicated that SSTR had a...

Purpose The purpose of this paper is to develop an instrument to measure the influence of coronavirus (COVID-19) on international travellers’ behaviour. Design/methodology/approach Data were collected from 500 respondents in the Kingdom of Saudi Arabia to develop and validate a multi-item...

La reducción de la siniestralidad laboral y la mejora de la competitividad empresarial requiere la implantación de un sistema de gestión de la seguridad y salud laboral que promueva comportamientos seguros y la implicación personal de los trabajadores en actividades vinculadas con su...

Purpose – The purpose of this paper is to develop a comprehensive measure of social support to include within and across domain support from the organization, supervisor, coworkers, and family for two types of support, emotional, and instrumental. Design/methodology/approach – Four diverse...

Purpose In this paper, the authors develop a cognitive organization theory (COT) of organizational change. COT was developed in the 2000s, by taking insights from cognitive psychology and anthropology to rebuild the foundation of organizational ecology (OE), grounding macro processes of...

Purpose – The paper aims to measure customer experience in Indian banks. This study examines the 14 factors of customer experience and identifies their impact on customer satisfaction. Design/methodology/approach – In this study, psychometric scale development procedure is followed...