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Leading by example : understanding the trickle-down effect of voluntary green behavior in the workplace

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Persistent link: https://www.econbiz.de/10015099138

Investigating the influence of thriving at work on hotel employees' service performance with the moderating effect of leader-member exchange

Chang, Chen-Chieh; Zhuang, Wen-Long; Hung, Chien-Wen; … - In: International journal of hospitality management 119 (2024), pp. 1-10

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The better I feel, the better I can do : the role of leaders’ positive affective presence

Jiang, Jing; Gu, Huimin; Dong, Yanan; Tu, Xingyong - In: International journal of hospitality management 78 (2019), pp. 251-260

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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers

Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135

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The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels

Ling, Qian; Lin, Meizhen; Wu, Xiaoyi - In: Tourism management : research, policies, practice 52 (2016), pp. 341-368

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The influence of a leader's servant leadership on employees' perception of customers' satisfaction with the service and employees' perception of customers' trust in the service fir...

Hwang, Hee-joong; Kang, Minjeong; Youn, Myoung-kil - In: Journal of global scholars of marketing science : … 24 (2014) 1, pp. 65-76

Persistent link: https://www.econbiz.de/10010408232

Impact of perceived organizational support, psychological empowerment and leader member exchange on commitment and its subsequent impact on service quality

Jaiswal, Deepakshi; Dhar, Rajib Lochan - In: The international journal of productivity and … 65 (2016) 1, pp. 58-79

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Leader-follower compatibility : how (dis-)similarities in values, social cynicism and leadership qualities relate to employee outcomes

Byza, Olivia Alexandra Uta - 2018

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The trickle-down of work engagement from leader to follower : the roles of optimism and self-efficacy

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Servant leadership relationship with leader-member exchange : the moderating role of motivation-to-serve and motivation-to-lead

Amah, Okechukwu Ethelbert - In: International journal of management, economics and … 4 (2015) 3, pp. 108-127

Using 200 paired responses from managers/supervisors, and their subordinates working in three big organizations in Nigeria, this study validated the factor structure for servant leadership and combined the motivational and behavioral approaches in the servant leadership model to enhance the...

Persistent link: https://www.econbiz.de/10011379552