Using an international database featuring 1624 mutual funds over 15years, this paper analyses the joint abilities of performance measures to predict subsequent fund failure. We examine the probability of disappearance over a time window, and expected fund survival time, and study the...

In this paper I provide a preliminary sketch of the types of logics of evaluation in the third sector. I begin by tracing the ideals that are evident in three well-articulated yet quite different third sector evaluation practices: the logical framework, most significant change stories, and...

This study examines whether and how the process of updating and changing mental models (learning) helps to explain how performance measurement systems (PMS) affect individual performance. Although prior studies (e.g., Hall, 2008; Burney and Widener, 2007; Burney et al., 2009) highlight the important...

The questions of how management consultants' performance can be measured and whether the use of success fees is an appropriate tool for enhancing consultant performance have been subjects of controversial discussions. Despite of the usual principal-agent-theoretical arguments that favour such...

This paper analyses the contextual differences of service operations with the aim to widen understanding about performance measurement in services. Recent research considers service management from many viewpoints like marketing and operations management, and also the importance of performance...

Telecom supply chains are subject to instabilities and uncertainties that make substantial the risks handled by the chain actors. This paper demonstrates that the exchange or sharing of reliable information improves both actors' and SC's performance. In particular, this paper presents a system...

With changing expectations of citizens and an increasing demand for accountability for results, performance measurement has been recognised as one of the key items of the public sector reform agenda. This subject has attracted a huge interest in the past 10–15 years. This study reviews...

Performance is an issue today in production management. Thus, every decision-maker within the production management system must make his own decisions in relation to local objectives which must be defined and valued consistently within the global objectives of the system. Based on this...

Benchmarking of industrial business processes is based on the comparison of performances reached. However, benchmarking should also allow the understanding of how each process attains these performances. To this end, modelling techniques can be very useful. For this purpose, we have developed...

One of the main motivations for productivity analysis is to assess the scope for overall improvements in the output possibilities of individual producers. At times of fiscal and government budgetary pressures, attention focuses particularly on the output potential of public service providers and...