M.B. Schertzer, Susan; B. Schertzer, Clinton; Robert … - In: Journal of Business & Industrial Marketing 28 (2013) 8, pp. 607-619
research is to investigate how different performance attributes of a professional service differ with the tenure of the … B2B professional service firm. The firm's customers assess satisfaction, value, loyalty, performance quality and their … conducted. The data support the conclusion that high performance in professional services is evident in mature relationships …